THE OPERATING MODEL
Good care depends on a team that can stay, grow, and do the work well.
A resident’s experience is shaped by the people who show up every day.
Five Winds builds its operating approach around supporting those people, developing capable leaders, and maintaining the standards that families and investors need a community to uphold.
Care-team stability affects both the resident experience and the business.
Frequent turnover means residents must adjust to unfamiliar caregivers and leaders must spend more time recruiting, filling shifts, and training replacements. Reliance on temporary agency labor can add cost and make continuity harder to maintain.
A team that stays has more time to know each resident’s preferences, notice changes, and build trust with families. For the business, greater stability can reduce disruption and support the reputation and occupancy on which revenue depends.
This is why caregiver support belongs in the operating plan and in the investment discussion - and why Five Winds' industry leading staff retention directly impacts the bottom line.
→
CAREGIVER TURNOVER
~50%
Industry average
EXECUTIVE DIRECTOR TURNOVER
~30%
Industry average
→
~25%
Five Winds
~15%
Five Winds
Hire for the work and for the way people treat one another.
Our approach looks for people with the skills to do their jobs and the judgment, empathy, and willingness to help that daily care requires. Hiring should build a team whose members take responsibility for the whole resident experience.
Compensation, the quality of supervision, and the chance to develop also shape whether capable people stay. We treat those decisions as investments in continuity and performance.
Hiring Engine
Training
Ownership Presence
Operating Dashboard
A sophisticated recruitment system designed to attract and retain the most qualified professionals in the industry.
Comprehensive leadership academies and ongoing professional development programs that ensure consistent excellence.
Deep-rooted institutional presence that fosters a sense of pride and accountability among our dedicated staff.
Real-time operational intelligence and data-driven decision-making tools that maintain the highest standards of care.
Proprietary Programs
Build a community where people continue to feel known, and give caregivers and leaders a path to grow.
Day Friends™
A proprietary social engagement program designed to foster meaningful connections and reduce isolation for residents through structured, purposeful daily interactions.
Illuminate Academies™
A specialized leadership development and training curriculum that elevates the professional and personal growth of our caregivers, ensuring a culture of excellence.
Measurement and shared resources
Track the experience and the economics together.
Our operating approach brings occupancy, staffing, retention, agency usage, financial performance, and family feedback into management review. Looking at them together helps leaders identify where a problem in the resident experience may also become a financial problem, or where an apparent cost saving could weaken care.
We also intend to support communities with shared resources in finance, recruiting, purchasing, training, marketing, technology, and compliance. The purpose is to give local leaders more support while maintaining accountability for what happens in each community.
82%
FEWER RESIDENT FALLS
~ Teton
AI & OPERATIONAL EXCELLENCE
Integrating advanced technology into our senior living ecosystem to drive safety, reduce operational friction, and deliver institutional-grade efficiency.
30%
REVENUE RECOVERED
~ Inspiren
THE FUTURE OF CARE
35%
REDUCED DOCUMENTATION
~ Internal Analysis
High Hospitality
Excellence in resident experience, ensuring every interaction is a standard of comfort and care.
High Accountability
Transparency and operational integrity, maintaining the highest standards of corporate governance.
High Standards
Consistent quality across all portfolio communities, built on institutional excellence and precision.
Deep Humanity
A culture rooted in compassion and leadership, where people are the foundation of every success.